FAQ
Answers to common questions about products, delivery, payments and support. Review the linked policy for the full terms that apply to your order.
How do I confirm a product is available?
Product listings and stock status can change. Contact us with the product name or SKU if you need confirmation of the current unit, condition or included features before ordering. A product is not reserved until Great Lakes confirms the order or availability through the checkout process or in writing.
How is delivery priced?
Freight depends on the product, destination, delivery equipment, site access and placement requirements. The complete delivery total must appear in the checkout summary or in a written quote before you approve the purchase. Do not assume delivery is free or included unless the order summary says so. See Shipping & Delivery.
Where do you deliver, and how long does it take?
Delivery is available across Michigan, the Great Lakes region and other contiguous U.S. locations by quote. Other destinations must be confirmed before an order is accepted. Most orders need 1–2 business days of handling after payment and site details are confirmed; typical transit is about 3–10 business days after release. These are estimates, not guarantees, and deliveries are coordinated by appointment.
Which payment methods can I use?
Use the payment methods displayed at checkout for your order. Unless an approved written quote or invoice states otherwise, payment in full is due before an order is released for dispatch. See Payment Terms.
How do I request a return?
Send a return request within 30 days after delivery. Include your order number, delivery date, product name or SKU, reason for the request and clear photos. Contact us before sending an item or arranging collection; wait for written authorization and instructions.
What if an item is defective or materially not as described?
Contact us promptly with the order details and evidence. For an approved return in this category, the current policy covers reasonable return freight and does not charge the change-of-mind restocking fee.
What if I change my mind?
An eligible non-defective return may be accepted with written authorization. An approved change-of-mind return has a 15% restocking fee, and the customer is responsible for return freight, collection and related access costs. The product must meet the condition in the written authorization.
When are approved refunds processed?
Approved refunds are submitted within 10 business days after approval or, when a return is required, after the item is received and inspected. Your bank or payment provider may take additional time to post the funds. See Refund & Returns.
What warranty applies to a product?
Warranty coverage depends on the specific product and its written terms. Check the listing and order documents, and ask us to confirm the provider, term and coverage in writing if they are not clear. This site does not promise a blanket warranty. See Warranty Information.
How do I check an order?
Use Order Tracking with the order number and billing email used at checkout. Carrier updates appear when they have been added to the order; a confirmed delivery appointment is still required.
How can I contact you?
Email info@greatlakesshippingcontainers.com or call 313-497-4032. Our address is 17625 23 Mile Rd, Macomb, MI 48042. Hours are Monday–Friday, 9:00 AM–5:00 PM and Saturday, 9:00 AM–1:00 PM Eastern Time; Sunday is closed. Use the contact page for directions and the enquiry form.