Warranty
information
Warranty coverage depends on the exact container, accessory, condition and supplier. Check the product listing and written order documents for the warranty that applies to your purchase.
A warranty period, provider or coverage is not assumed unless it is stated for the product in its listing or confirmed in writing with your order.
What warranty applies?
Some products may include written coverage from a manufacturer, supplier or seller. The applicable product listing, warranty certificate or written sales documents identify the provider, coverage period, covered components and any conditions. Coverage may differ between new, used, refurbished and accessory products.
Used containers can show age and use consistent with their listed condition. Before purchase, review the grade, product description, photographs and any written exclusions. A condition note is not a substitute for warranty terms, and no additional warranty should be inferred from a photograph or general description.
How to ask about coverage
Ask us to confirm the applicable warranty in writing if the product listing does not clearly identify the provider, term and coverage. Include the product name or SKU so we can check the right item.
Contact us promptly at info@greatlakesshippingcontainers.com or 313 497 4032. Include your order number, product name or SKU, delivery date, a description of the issue and clear photographs or video where relevant.
Stop using or moving an item if continued use could cause injury or additional damage. Do not arrange a container lift, repair or return shipment before we have reviewed the issue and provided written instructions.
We will review the purchase documents and the information supplied, then explain the next step under the applicable written warranty. An inspection, repair, replacement or other remedy is available only as provided by those terms and applicable law.
Important information
This page summarizes how to find and request product-specific warranty information. It does not create a new blanket warranty or change the terms of a written manufacturer or supplier warranty. Any warranty exclusions or limitations must be stated in the applicable product documents.
Nothing on this page limits rights or remedies that cannot be excluded under applicable law. If you have a question about a particular product, contact us before placing your order so the answer can be included with your written quote or order record.